Cancellation Policy

"We", "Us", or "Our" shall mean Restaurant Sat Bains Ltd, a company registered in England and Wales with company number 05236297 whose registered office is at Old Lenton Lane, Nottingham NG7 2SA. By reserving a table or a room at Restaurant Sat Bains, you are deemed to have accepted the terms of this Cancellation Policy.

How do I make a reservation?

Reservations may only be made by calling us on +44 (0)115 986 6566.

When accepting bookings over the telephone, we will ask for your credit or debit card details* to secure the reservation. Provision of such details shall constitute an offer by you to reserve a table or room with us and any such reservation shall be subject to this Cancellation Policy. Once we have verified your credit or debit card details, we will send you an email confirmation; this constitutes our acceptance of your reservation.

* we do not accept American Express.

How do I cancel my reservation?

Cancellations may only be made by emailing us using the details provided in your confirmation email.

What could I be charged if I cancel or change my reservation?

We ask that sufficient prior notice (set out below) is given should you wish to cancel or change your reservation. Where you fail to provide such notice, we reserve the discretion to charge you a cancellation fee (set out below) to your card and/or cancel your reservation where your numbers have been reduced. Where we are successful in reselling your cancelled table or room, we will refund you any amounts taken from your card but any reductions in number may still be liable to payment of a cancellation fee.

Type of reservation Prior notice required Cancellation fee
Table in our restaurant By noon 72 hours prior to your reservation date £105 per person
Chef’s Table, Kitchen Bench or Nucleus By noon 5 days prior to your reservation date £135 per person
Our bedrooms By noon 72 hours prior to your reservation date Full room rate per night

What do we do if you decide to cancel?

We are proud of our intimate atmosphere. Where possible, we try our best to resell tables or rooms when we receive cancellations. We are proactive in advertising this availability and we exercise discretion where you experience difficult personal circumstances.

How is this Cancellation Policy applied?

We reserve the right to vary this Cancellation Policy. The Cancellation Policy in place when you made your reservation shall apply. If you do not accept the terms within this Cancellation Policy, you must cancel in advance of the timescales set out in the table above; failure to do so will result in a cancellation fee being charged to you.

Governing law and jurisdiction

The English Courts will have exclusive jurisdiction over any claim existing from, or related to, this Cancellation Policy.

If you have any questions about this Cancellation Policy, please contact us

Restaurant Sat Bains Ltd, 2019